bedbde Privacy Policy

1. Introduction

bedbde ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. Protecting your privacy is one of our highest priorities.

This privacy policy explains what types of personal information we collect when you register, play, or use our services on bedbde, how that information is used, with whom it may be shared, and what rights you have.

By using our website or creating an account, you agree to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

2. Definitions

The key terms used in this policy are clarified below:

• Personal Information: Any information that can directly or indirectly identify you — such as your name, email, phone number, or financial details.
• Processing: Any operation performed on personal information, including collection, storage, use, transfer, or management.
• User / You: Any person registered on or seeking to register on the bedbde platform.
• Service: The bedbde website, gaming features, bonus programs, and all related online activities.
• Cookie: Small data files stored in your browser that help us improve the quality of our service.

3. Types of Information Collected

3.1 Registration and Account Information

When you create an account on bedbde, we collect the following information:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification)
• Username and password (stored in encrypted form)

3.2 Identity Verification (KYC) Information

As part of responsible gaming and fraud prevention, we may request government-issued identity document details to verify your identity in certain circumstances.

3.3 Financial Transaction Information

We keep records of your deposits and withdrawals. Transaction details processed through bKash, Nagad, and Rocket — including amount, time, and payment reference — are securely logged.

3.4 Gameplay and Activity Information

Your gaming history, bet records, bonus usage, session duration, and preferred games are stored. This information is used to personalise your experience and monitor responsible gaming.

3.5 Technical and Device Information

We may automatically collect the following information:

• IP address
• Browser type and version
• Device type and operating system
• Usage time and page navigation logs
• Referral source (where you came from before visiting the site)

4. Purpose of Data Use

Collected information is used for the following legitimate purposes:

5. Data Sharing and Disclosure

bedbde never sells or commercially rents your personal information to third parties. However, we may share information in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions through bKash, Nagad, and Rocket is shared with the respective payment providers.
• Technology Partners: Trusted technology companies that help operate the platform work under our strict confidentiality agreements.
• Legal Authorities: Information may be provided to relevant authorities in cases of court orders, legal obligations, or fraud investigations.
• Fraud Prevention: Security services may be contacted where necessary for account protection and anti-money laundering purposes.

6. Data Security Measures

bedbde has adopted industry-standard technical and organisational measures to ensure the highest level of security for your information:

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
• Password Hashing: Passwords are never stored in plain text — industry-standard hashing algorithms are used.
• Restricted Access: Only authorised staff can access your information, and they are bound by strict confidentiality obligations.
• Regular Audits: Regular technical reviews are conducted to identify security vulnerabilities.
• Firewall and Intrusion Detection: Multi-layered security systems are in place to prevent unauthorised access.

Even so, no digital system is 100% secure. You can also help keep your account safe by keeping your password confidential and reporting any suspicious activity to us immediately.

7. Cookie Policy

bedbde uses cookies to improve your browsing experience and ensure the functionality of our service.

7.1 Essential Cookies

These are required for the basic operation of the website — such as maintaining login sessions and storing security tokens. The site will not function properly without these cookies and they cannot be disabled.

7.2 Functionality Cookies

These cookies are used to remember your preferences and settings (such as language selection). They make using our service more convenient.

7.3 Analytics Cookies

These cookies are used to understand which sections of the platform are used most. The data collected is anonymous and not personally identifiable.

You can control cookies by changing your browser settings. However, disabling cookies may limit some features of the site.

8. Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal requirements.

• Active Account Data: Retained for as long as your account remains active.
• Closed Account Data: May be retained for a defined period after account closure in accordance with legal requirements.
• Financial Transaction Records: May need to be retained long-term in accordance with financial regulations.
• Marketing Consent: Related consent logs are deleted after you opt out of promotional communications.

9. Your Privacy Rights

Every user registered with bedbde holds the following rights regarding their personal information:

9.1 Right to Access

You have the right to know what information we hold about you. If you contact us, we will provide a summary of the data in your account.

9.2 Right to Rectification

If your personal information is incorrect or incomplete, you may request a correction. This can be done through account settings or via our support team.

9.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, financial transaction records or data subject to legal requirements may not be immediately erasable.

9.4 Right to Opt Out of Promotional Communications

You may opt out of our marketing emails or messages at any time. Use the "Unsubscribe" link in the email or let our support team know.

9.5 Filing a Complaint

If you have any concerns about how your data is handled, please contact our support team first. We will try to resolve reasonable complaints promptly.

10. Protection of Minors' Data

bedbde strictly prohibits registration by anyone under the age of 21. Our service is intended only for those aged 21 and above.

If it is established that a minor's information has been collected by mistake, we will immediately close that account and delete the related data. If you have any information about this, please notify us at [email protected].

11. Third-Party Links

The bedbde platform may sometimes contain external elements related to game providers or payment services. Third-party services and websites have their own privacy policies and bedbde is not responsible for them. Please read the relevant party's policy before leaving this platform.

12. Policy Changes and Updates

bedbde reserves the right to change or update this privacy policy at any time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification email to registered users.
• Request consent again where applicable.

Continued use of the platform after changes are made will be considered as your acceptance of the updated policy.

13. Applicable Law and Jurisdiction

This privacy policy is drafted and governed in accordance with the applicable laws and regulations of Bangladesh. Bangladesh courts will have jurisdiction over any disputes or claims.